Ineligibility to Obtain a Replacement License Online

We are unable to replace your driver's license online if:

You hold a commercial driver license (CDL).
Your name needs to be changed or corrected on your driver's license.
Your driver's license has expired.
Your license has been suspended or revoked.
You owe money to DMV for a prior transaction.
You are under the age of 18.
You have a profile picture on your driver's license.
You have surrendered your license to another state.
You hold a learner's permit.
You hold a Virginia ID card.
You have a driver's license image that needs to be retaken.
Your customer number on file needs verification.
You do not have a Virginia address.
You are required to present proof of legal presence.
You have already requested a driver's license replacement online today.
You are under medical review.
You are age 80 or older. (You must complete the vision screening requirements.)

Please contact us if you have questions.