Norton Customer Service Center
- Renew your vehicle registration (decals) online and save $1.
- A $5 statutory fee is added to each vehicle registration renewal transaction conducted in DMV customer service centers. Avoid the $5 fee by renewing online, through the mail, over the phone (1-888-337-4782) or at a DMV Select location. Listen to our podcast, "Five reasons to avoid going to DMV".
- More than 25 other transactions may be conducted online. Customers may renew their driver's license, purchase a copy of their driving record and more.
- Motorcycle road exams are not conducted at this location. To schedule a motorcycle exam, please contact Donnie Morehead at 276-608-0099.
- All Virginia Department of Motor Vehicles (DMV) Customer Service Centers will be closed on Thursday, November 26; Friday, November 27; and Saturday, November 28, in observance of Thanksgiving.
Hours of Operation:
Monday - Friday: 9:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 12:00 p.m.
Note: No tickets for testing will be issued 30 minutes before closing.
Contact Information:
1729 Park Avenue S.W.
Norton, VA 24273-1608
Telephone:
Toll Free: 1-866-DMVLINE (1-866-368-5463) or 1-800-435-5137
Fax:
276-679-9200

Directions:
From East (Coeburn area): Follow U.S. Highway Alternate 58 inside Norton city limits. Turn right onto U.S. Highway 23 toward Big Stone Gap. Take next exit (downtown Norton). At the end of the exit ramp, turn left. Continue to traffic light, turn left. Continue to second traffic light and turn left onto old Alt 58 toward Appalachia. DMV is located approximately 1/2 mile on the left across from the Western Steer Restaurant and between the VA Employment Commission office and the Dollar General Store.
From West (Big Stone Gap area): Follow U.S. Highway 23 to First Norton exit. At the end of the exit ramp, turn left. Continue to traffic light, turn left. Continue to second traffic light and turn left onto old Alt 58 toward Appalachia. DMV is located approximately 1/2 mile on the left across from the Western Steer Restaurant and between the VA Employment Commission office and the Dollar General Store.
MapQuest Driving Directions
Services:
Wheelchair available upon request at the Information Counter.
Assistance:
DMV is committed to providing our customers the best service possible. DMV takes numerous measures to ensure our customer service centers (CSC) comply with the Americans with Disabilities Act, and that all of our customers have access to the services they need in a comfortable environment. Customers with disabilities can easily request special assistance or accommodations by making their needs known when they arrive at the information counter in any CSC. If you experience service that you feel does not meet your expectations, please ask to speak to the manager or supervisor on duty.
Save Time and Money!
Renew your vehicle registration for 2 years online and you could save $8. Take advantage of our other preferred services and avoid the $5 statutory fee for visiting a DMV Customer Service Center. Savings Scenarios Specific details







